THANKS FOR SHOPPING WITH US! WE LOVE YOU TO THE MOON AND BACK. AT PALMETTO MOON, WE STRIVE TO COMPLETE AND SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. THE FOLLOWING PROVIDES INFORMATION ON OUR PROCESSING AND SHIPPING POLICY.

Palmetto Moon ships to all 50 U.S. States and the District of Columbia. At this time, we do not offer shipping outside of the United States. All orders ship from our distribution center in North Charleston, South Carolina.

Orders are shipped on Mondays-Saturdays only (excluding U.S. Federal Holidays). No deliveries or expedited deliveries will be made on Sundays or Holidays.

SHIPPING RATES:

Order values of $99 or more qualify for free USPS Standard Shipping,with the exception of YETI hardside coolers, which will incur a $24.95 overweight shipping fee.

USPS Standard Shipping – $7.95 Flat Rate:

• Please note carriers are currently experiencing an unprecedented volume in shipments which may cause some shipping delays. While Palmetto Moon will do everything we can to ensure all orders are fulfilled in a timely manner, we cannot guarantee the punctuality of shipping carriers.
• Tracking is available on shipment emails which will indicate the estimated delivery date. This is the best way to track your package.

 

UPS Next Day Air Overnight Shipping – rate calculated by UPS based on shipping weight & destination:

• Orders placed before 12pm EST Monday - Thursday are processed & shipped the same day. Orders placed after 12pm EST on Monday - Thursday are processed & shipped the following business day.
• Please Note: Orders placed between 12pm Thursday and 12pm Friday will not arrive until Monday. Orders placed after 12pm Friday will not arrive until Tuesday.
• Overnight orders cannot be delivered on Sundays or Holidays.
• Overnight delivery is not available for PO boxes.

 

ALL PROCESSING & SHIPPING TIMES ARE SUBJECT TO CHANGE. ALL DELIVERY DATES ARE ESTIMATES AND NOT GUARANTEED BY PALMETTO MOON. PALMETTO MOON IS NOT RESPONSIBLE FOR DELAYED DELIVERIES DUE TO CARRIER SERVICE INTERRUPTIONS BEYOND OUR CONTROL. IF YOU ARE EXPERIENCING A DELAYED PACKAGE PLEASE REACH OUT TO THE CARRIER DIRECTLY.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• UPS: 1-888-742-5877

 

CANCELLATIONS:

To ship your order as quickly as possible, the ability to make edits to your order is not available. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel your order before they begin processing. If you would like to cancel your order, please contact Customer Service at 1-888-309-8040, ext. 100 or at info@palmettomoononline.com and we will do our best to accommodate your request.

ORDER TRACKING:

Once your order has shipped, you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add Palmetto Moon to your “safe” list! 

ADDRESS VERIFICATION:

Please verify your shipping address carefully. If your shipping address is flagged as “unverified” or shipped back to us due to an incorrect/undeliverable address, we will attempt to contact you via the email address and/or phone number you provided during checkout. Your order will be held for 3 business days until we can verify your address. If we are unable to verify your address within the 3 business days, the order will be canceled.

 

WRONG ADDRESS DISCLAIMER:

It is the buyers responsibility to make sure that they enter the shipping address correctly. Palmetto Moon is not responsible if a package is shipped due to an incorrect or undeliverable address. In effort to ship your order as quickly as possible, the ability to make edits to your order is not available.  If you have entered the incorrect address please contact Customer Service at 1-888-309-8040, ext. 100 or at info@palmettomoononline.com. We will do our best to accommodate the cancellation; however, we cannot guarantee that we will be able to do so.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. Palmetto Moon cannot be held accountable for packages where tracking information states the package has been delivered to your order address.