Is there a Palmetto Moon near me?

We currently have 43 locations in the Southeast. You can find your closest store by visiting our Store Locator page.

We currently offer an in-store only 10% Military Discount to all active Military personnel, veterans and military spouses with a valid Military ID. Military Discounts apply to all full-price merchandise. Please present your valid, non-expired Military ID to a store associate to receive your merchandise discount.

Visit our E-Gift Card page here to purchase the desired amount! All E-Gift Cards purchased online are in electronic format. An E-Gift Card code will immediately be sent directly to the purchaser’s email, which can then be forwarded to another recipient. The E-Gift Card can be used for both online and in-store purchases. Once received, E-Gift Cards can immediately be redeemed online, but please allow 24 hours after purchase for them to be activated for in-store redemption.

Please call Customer Service at 1-888-309-8040, ext. 100 for questions. Please do not reach out to stores for E-Gift Card inquiries.

During the checkout process online, there is a section that prompts you to enter in your E-Gift Card or Discount code. Submit your E-Gift Card code here and the amount on your card will automatically be subtracted from your shopping cart total.

For in-store purchases, you must present your E-Gift Card code to the associate at checkout. Keep it mind, it takes 24 hours after purchase for E-Gift Cards to be activated for in-store redemption. 

Gift Cards purchased in-store can be used for online purchases, but must be activated by our Customer Service department first. If you wish to use a physical Gift Card online, call Customer Service at 1-888-309-8040, ext. 100.

Palmetto Moon accepts MasterCard, Visa, Discover, and American Express credit and debit cards online. We also accept Paypal.

Your card will be charged when your order is placed.

Once your order has been placed, you should receive an order confirmation by email that includes your order number, items in your order, and total amount to be charged. This email may end up in your spam folder, so be sure to add Palmetto Moon to your “safe” list. If you still have not received your order confirmation email, please give Customer Service as call at 1-888-309-8040, ext. 100 or email us at info@palmettomoononline.com.

In effort to ship your order as quickly as possible, the ability to make edits to your order is not available. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel your order before we begin processing. If you would like to cancel your order, please contact Customer Service and we will do our best to accommodate your request.  Customer Service can be reached via this Contact Form, by phone at 1-888-309-8040, ext. 100 or by email at info@palmettomoononline.com.

Orders are typically processed and shipped in 2-3 business days.

Processing time for orders placed Saturday & Sunday will likely begin the following Monday. See our full shipping policy here.

Once your order is shipped, standard USPS delivery typically takes between 2-5 business days. On rare occasion, packages can arrive outside of this estimated time frame due to delays with the carrier service.

Once you place an order, you will receive an email confirmation with your order details and an option to “View Your Order.” Once your order has shipped, you will receive another email notification with tracking information. This email may end up in your spam folder, so be sure to add Palmetto Moon to your “safe” list.

At this time, we do not offer shipping outside of the United States.

If for any reason you are unsatisfied with your purchase, you may return new and unused items within 60 days of original shipment date for an exchange or refund to the credit card account charged, less any shipping fees incurred on the original purchase. All sale items are final sale and can not be returned. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; please contact our customer service department for details. All returns must be insured and postage prepaid. Palmetto Moon reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. See our full return policy here.

  

Online Purchases Are Eligible For Free In-Store Returns With Original Invoice Or Online Through Our Returns Portal. Once Your Return Is Received You Will Be Refunded Your Original Purchase Amount, Less Any Shipping Fees, If Item(S) Arrive To Us In New/Unused Condition. All Mail-In Returns Will Have A $7.99 Return Shipping Fee That Will Be Deducted At The Time Of Issuing A Refund. Please Be Aware That Select Oversized Items Will Incur An Additional Processing Fee Of Up To $19.95 Per Item. All Fees Will Be Listed In Returns Portal. 

Once your return is received, it will be processed and approved for refund in 2-5 business days. We then credit the amount of your item(s) to the original form of payment. After they’re processed, refunds are posted at the discretion of your financial institution. It may take some time before you see them on your bank statement, but they generally appear within one to two billing periods. Sometimes they can appear in as little as a few business days. Please note, we do not refund shipping charges.

The quickest way to exchange your item is to visit your local store with the original packing slip to select your new item(s). If you are unable to visit a store you can return your item(s) via the returns portal below and place a new order for the item(s) you would like to exchange for. Start your exchange here.  If additional assistance is needed, please call Customer Service at 1-888-309-8040, ext.100 for support.

If you received damaged or defective merchandise, please contact Customer Service via email at info@palmettomoononline.com within 5 days of receiving your order. In your email, please provide photos of the damaged item(s). We will be in contact to investigate and process a return or replacement.