SHIPPING & DELIVERY

Where Do We Ship?

We currently ship within the United States only, from our distribution center in North Charleston, South Carolina.

How long does processing take?

Orders are typically processed and shipped from our warehouse within 2-3 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

Can I change or cancel my order before it ships?

No. To ensure fast shipping, we are unable to cancel or edit orders once they are placed.

How can I check the status of my order?

Once your order is placed, you’ll receive an email confirmation with your order details and an option to “View Your Order.”

When your order ships, you’ll receive a shipping confirmation email with tracking information. Be sure to check your spam folder and add Palmetto Moon to your safe sender list.

What if I have an issue with my delivery?

If there’s an issue with tracking or delivery, please contact the carrier directly before reaching out to us, and allow 1–4 business days for tracking updates to appear. In rare cases, tracking may not update, but your order should still arrive.

If tracking shows delivery to your address but you have not received the package, please contact the carrier to investigate, as we cannot be held responsible for packages marked as delivered to the correct address.

Palmetto Moon is not responsible for UPS delays caused by a lost, damaged, or marked-delivered package. To file a claim with the carrier, click here.

Contact UPS: 1-888-742-5877

For any other issues with your order, please contact our Customer Experience Team within 7 days of receiving your order.

What if I entered my address incorrectly?

It is the buyer’s responsibility to ensure the shipping address is entered correctly at checkout. Palmetto Moon is not responsible for packages shipped to incorrect or undeliverable addresses.

Once an order has been placed, we are unable to make changes to the shipping address. If a package is returned to us due to an incorrect or undeliverable address, the order will be canceled and refunded, minus the original shipping charge.

What if my order is not delivered within the guaranteed timeline by the carrier?

Palmetto Moon is not responsible for missed carrier delivery windows, as initial order processing may take up to 3 business days. If the carrier fails to meet their delivery guarantee, please contact them directly. Additional shipping charges will not be refunded for any delays.

Do you offer shipping protection?

We offer Route Package Protection to provide our customers with added peace of mind during the shipping process. Route protects your order against loss, theft, or damage during transit.

Why Choose Route?

If something happens to your package, Route makes it easy to file a claim and get a replacement or refund quickly.

How It Works:

Route protection can be added at checkout for a small fee.
If your package is lost, stolen, or damaged in transit, you can file a claim directly with Route for a fast and hassle-free resolution.
When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes.
To ensure your order is covered in the event of loss, theft, or damage during transit, Route Package Protection must be selected at checkout. If Route is not added, Palmetto Moon is not responsible for lost, stolen, or damaged packages once they leave our facility.

To file a claim, visitclaims.route.com.

Shipping Rates & Transit Times

Palmetto Moon Shipping Rates and Transit Times from Standard Shipping, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air.

Palmetto Moon Shipping Rates and Transit Times from Standard Shipping, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air.

Additional Shipping Details

Note: YETI & BrüMate hard-sided coolers and select oversized items incur an additional $24.95 overweight shipping fee. Fee details are listed in the product description.

UPS Ground Saver Shipping ($8.99 flat rate): Orders are processed within 2-3 business days and typically arrive within 4-7 business days after shipping.
UPS 3 Day Select: Orders are typically processed within 2–3 business days and usually arrive within 3 business days after shipping.
UPS 2nd Day Air:Orders are typically processed within 2–3 business days and usually arrive within 2 business days after shipping.

UPS Next Day Air Saver®

Orders before 12 PM EST (Mon–Thurs): ship same day.
After 12 PM EST (Mon–Thurs): ship next business day.
Between 12 PM Thurs – 12 PM Fri: ship Friday, arrive Monday.
After 12 PM Friday: ship Monday, arrive Tuesday.

Next Day Air delivery is not available for PO boxes, on Weekends, or Holidays.

Important Notes:

Processing and shipping times are subject to change.
Delivery dates are estimates and not guaranteed by Palmetto Moon.
Palmetto Moon is not responsible for delays caused by carrier interruptions.
All of our shipments include tracking with delivery confirmation.