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Fall Sale: Shop 50-75% Off

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Drake Waterfowl Delta Quilted Jacket $119.99
Old School Sport / S Old School Sport Crocodile Brown / S Crocodile Brown
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FP Movement FP Movement Long Sleeve My Time Tee in Jam $58.00
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Lulu Mac Lulu Mac Sherpa Mockneck Sweatshirt in Hot Pink and Light Pink $79.99
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Very J Cozy Mallard Sweater $49.99
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Trending Now

Popular Searches

Top Categories & Collections

PM Exclusives
Shop Lulu Mac
Lulu Mac
Shop Mossy Oak Camo
Mossy Oak Camo
Shop Sweaters
Sweaters
Shop YETI
YETI

Featured Products

Delta Quilted Jacket
Drake Waterfowl Delta Quilted Jacket $119.99
Old School Sport / S Old School Sport Crocodile Brown / S Crocodile Brown
new arrival
FP Movement Long Sleeve My Time Tee in Jam
FP Movement FP Movement Long Sleeve My Time Tee in Jam $58.00
Lulu Mac Sherpa Mockneck Sweatshirt in Hot Pink and Light Pink
Lulu Mac Lulu Mac Sherpa Mockneck Sweatshirt in Hot Pink and Light Pink $79.99
Cozy Mallard Sweater
Very J Cozy Mallard Sweater $49.99
Forest / S Forest Mocha / S Mocha Oatmeal / S Oatmeal

RETURNS & EXCHANGES

 

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Start an Exchange

Returns

What is Palmetto Moon's return policy?

We want you to be over the moon with your purchase! If for any reason you’re not, you can return new and unused items within 60 days of the original purchase date for a refund or exchange. Please note that shipping charges, route insurance, and processing fees are non-refundable.

All sale items are final sale and cannot be returned.
Do I need to have a product tag to return an item?

Yes - to be eligible for a refund, items must have original manufacturer tags, identification stickers attached, and stain free.
What if I have a defective item?

Defective merchandise should be returned directly to the manufacturer, following their policy. Please contact customer service for assistance.
Can I return merchandise in-store?

Yes - returns are free at any of our store locations. Visit our store locator and find your nearest store to return your item in person at no cost.
Can I return merchandise online?

Yes - for mail-in returns, an $8.99 shipping and processing fee will be deducted from your refund. Select oversized items may incur an additional processing fee of up to $19.95. You can view all fees in the returns portal.

Please allow 4-7 business days for returns processing once your item has been received at our distribution center.
Can I return sale or clearance items?

No - all final sale and clearance items are not eligible for returns.

Exchanges

What is Palmetto Moon's exchange policy?

The quickest way to exchange an item is to visit your local store with the original packing slip. If a store visit isn't possible, you can return your item(s) via the returns portal and place a new order for your exchange.
What if the item I want is sold out?

Exchanges are subject to availability. If your preferred size, color, or style is unavailable, you may choose another eligible item or follow our return options.

We recommend starting your exchange as soon as possible since replacement sizes, colors, and styles cannot be guaranteed.
Can sale or clearance items be exchanged?

No - all final sale items are not eligible for exchanges.

Damages

What is Palmetto Moon's damage policy?

Did you purchase Route Shipping Protection? 

If you received damaged or defective items, file a claim directly at claims.route.com for a fast resolution.

If you didnotpurchase Route:

If you received damaged or defective merchandise, please contact our Customer Service team within 5 business days of receiving your order. Kindly include photos of the damaged items, and a member of our team will be in touch to process a return or replacement.