Where can I buy a gift card?

You can purchase a gift card online here or at any Palmetto Moon store location. Use our store locator to find a location near you.

Where can I use my gift card?

Our gift cards can be used online or at any Palmetto Moon store location.

How do I check my gift card balance?

You can check your balance anytime using our online balance checker.

Can I send a gift card to someone else?

Yes! E-Gift Cards can be sent directly to your recipient with:

• Personalized messaging
• Custom designs
• The option to schedule delivery for a future date

When will my E-Gift Card be delivered?

• Instant delivery: Sent right after purchase
• Scheduled delivery: Sent on the date you choose

I purchased an E-Gift Card before April 28 — what do I need to know?

If you purchased an E-Gift Card prior to April 28, your gift card number has been updated and reissued to you. You should have received an email on May 1st, 2026, with your new gift card details.

Subject line:🎉 Your updated gift card is here!

If you have any questions or need help locating your gift card, please reach out to our Customer Experience team—we’re happy to help!

Do gift cards expire?

Gift cards expire five (5) years from the date of purchase or the most recent reload, except where prohibited or required by law.

Can I reload a gift card?

At this time, gift cards are not reloadable.

Can I use my gift card in-store and online?

Yes — your gift card works seamlessly both online and in-store.

What if my gift card balance looks incorrect?

If you’re trying to redeem a gift card in-store or online and the balance doesn’t appear correct, please reach out to our Customer Experience team. We’ll be happy to look into it and get it resolved for you.

Are gift cards refundable or cancellable?

No — all gift card purchases are final sale and cannot be refunded or canceled.

What if I return an item purchased with a gift card?

If you return merchandise purchased with a gift card, you’ll receive a new gift card for the refunded amount.

Can I redeem my gift card for cash?

No — gift cards are not redeemable for cash, except where required by law.

What if I lose my gift card?

For E-Gift Cards, you can re-access the original email or contact our Customer Experience team to have it resent to you or your recipient.

Physical gift cards cannot be replaced.

Who do I contact if I have an issue?

Have questions? We’re happy to help! Reach out to our Customer Experience team via our Contact Us page.