Returns & Exchanges
You will be over the moon about how simple it is to return or exchange your purchase!
Online purchases are eligible for free in-store returns with original invoice**
If for any reason you are unsatisfied with your purchase, you may return new and unused items within 60 days of original shipment date for an exchange or refund to the credit card account charged, less any shipping fees incurred by the original purchase. All sale items & all face masks/neck gaiters are final sale and can not be refunded. Special orders are not returnable. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; please contact our customer service department for details. All returns must be insured and postage prepaid. Please clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and handling fees are non-refundable.
Our address to return your product is:
Palmetto Moon Returns Department
1950 Hanahan Road
North Charleston, SC 29406
Palmetto Moon reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase. All online purchases are eligible for in-store returns with original invoice.
The quickest way to receive a new item is to place a new order on our website and send back your original order as a return. You will be refunded your original purchase, less any shipping fees, if it arrives to us in new/unused condition.
You may also submit an exchange by filling out the Return/Exchange Form on the back of your packing slip and mailing the item(s) to our Returns Department. Once we receive your item(s), it typically takes 2-5 business days to process your request and ship your updated item(s). We provide free USPS standard shipping to get your exchange shipped back to you!
If you received damaged or defective merchandise, please email Customer Service at email@example.com within 7 days of receiving your order. In your email, please provide photos of the damaged item(s). A member from our team will be in contact to investigate and process a return or replacement.
For questions or concerns, please contact our Customer Service Department by telephone at 1-888-309-8040, ext. 100 or by email at firstname.lastname@example.org.